Frequently Asked Questions
Everything you need to know about your Dr. Brandt Skincare journey.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package.
What is your return policy?
We offer a 30-day money-back guarantee on products purchased directly from our website. If you are not completely satisfied, please contact our customer service team to initiate a return.
Are Dr. Brandt products tested on animals?
No, Dr. Brandt Skincare is a cruelty-free brand. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.
How can I track my order?
Once your order has left our warehouse, you will receive an email containing a tracking link. You can also log into your account on our website to view your order history and status.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please refer to our Shipping Policy page for a full list of available countries and estimated delivery times.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested; however, everyone's skin is unique. We recommend reviewing the full ingredient list on the product page and performing a patch test before full application.